How do you measure subscribers?

Every person that joins one of your campaigns (either directly or through a referral) counts as a subscriber.

‍

Do I need a developer to use ReferralHero?

Absolutely no. ReferralHero was built to be used by everybody! You can change all the settings from your dashboard and to install it you just need to know how to copy and paste. With that said, ReferralHero can be customized in granular details if you are a developer.

‍

Is there a free trial?

Yes! You have 14 days risk free to try ReferralHero.

‍

Which type of payments do you accept?

We use Stripe to process payments, so pretty much any credit and debit card in the world is accepted.

‍

Do you have bigger/agency/charity plans?

We do! Get in touch with us with your specific needs and we'll work something out.

What happens if my account has more than 50K subscribers?

In case your account goes over the limit of the Premium plan (50K subscribers), the extra subscribers will be charged at the flat rate of $3/1,000 subscribers/month. For example, if you have 80,000 subscribers you will pay: $299 + 30,000/1,000*$3 = $389/month.

‍

How reliable is your service?

We are hosted on a cluster of servers with Amazon Web Services for reliability and speed. All of your data is replicated in realtime to redundant databases and fully backed up every 6 hours. Our uptime is over 99.99%.

‍

Does ReferralHero work only in english?

ReferralHero can be completely customised, including the language.

‍

I have more questions, where do I find answers?

Feel free to reach out to us. We'll get back as soon as humanly possible.