Terms of Service


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to ReferralHero's use of cookies in accordance with the terms of ReferralHero's privacy policy.

License to use website

Unless otherwise stated, ReferralHero and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website)
  • sell, rent or sub-license material from the website
  • show any material from the website in public
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
  • edit or otherwise modify any material on the website
  • redistribute material from this website (except for content specifically and expressly made available for redistribution)

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without ReferralHero’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without ReferralHero’s express written consent.

Restricted access

Access to certain areas of this website is restricted. ReferralHero reserves the right to restrict access to other areas of this website, or indeed this entire website, at ReferralHero’s discretion.

If ReferralHero provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

ReferralHero may disable your user ID and password in ReferralHero’s sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to ReferralHero a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to ReferralHero the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or ReferralHero or a third party (in each case under any applicable law).

ReferralHero allows you to upload content, including photos and style images. Anything that you upload is referred to as "User Content." You retain all rights in, and are solely responsible for, the User Content you post to ReferralHero.

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

ReferralHero reserves the right to edit or remove any material submitted to this website, or stored on ReferralHero’s servers, or hosted or published upon this website.

Notwithstanding ReferralHero’s rights under these terms and conditions in relation to user content, ReferralHero does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. ReferralHero makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, ReferralHero does not warrant that:

  • this website will be constantly available, or available at all
  • the information on this website is complete, true, accurate or non-misleading
  • the emails collected through our software are not the result of fraudulent activity such as automated bots or temporary email address services

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Subscription & Payments

We offer several different Subscription Plans for Our Services. The applicable Subscription Term Plan depends on Your choice. Your Subscription Plan is selected during Your Account registration. Information about Our standard plans can be found on our pricing page. All fees quoted on our site are exclusive of VAT or any other taxes that may be applicable in Your jurisdiction.

Unless you cancel your ReferralHero account before the end of the conclusion of your current subscription term (or any subsequent Renewal Term), you will be enrolled into an automatic renewing cycle for the same term at the conclusion of the subscription term. This applies to all subscription plans involving payment, and works the same for monthly, bi-annual, and annual renewals.

Cancellation & Refunds

You can cancel your subscription within your ReferralHero admin panel or by sending an email to support@referralhero.com stating you want to cancel your plan/subscription. The email must come from the registered ReferralHero account owner. You must cancel your subscription at any time before it renews for a subsequent billing cycle in order to avoid being charged for the next billing cycle’s subscription fee. If you cancel your subscription, the cancellation will become effective at the end of the then-current billing cycle.

If 3 or less calendar days have passed from the date of your purchase, you have the right to request a refund. ReferralHero reserves the right to offer refunds, discounts, credits or other consideration in selected circumstances at its sole discretion. Please note that each circumstance is unique and election to make such an offer in one instance does not create the obligation to do so in another. In any case you can submit a refund request by emailing us on: support@referralhero.com by providing the reason for such a request. The email must come from the registered ReferralHero account owner.

If 3 or more calendar days have passed from the date of your purchase, any fees paid by you are non-refundable. We will never make partial refunds in case you have not used all of our Services or for the entire period that was paid for, or for any other reason whatsoever. In case you have performed a credit card chargeback or otherwise reversed a payment to us, we may immediately restrict or terminate your account. All charges remain non-refundable. We will never make refunds for partially used Services. We do not provide credit refunds or prorated billing for subscriptions that are cancelled mid-month. In such a circumstance, you will continue to have access to your subscription until the end of the plan’s billing cycle.

Referral Program

1. Commission Structure

a. A commission of 20% will be awarded on a monthly basis, calculated on the subscription plan selected by the referred customer.

b. The maximum commission payable per referral is capped at $700 or for a duration of 12 months, whichever comes first.

2. Eligibility Criteria

a. To qualify for a commission, the referred customer must be an active and paying ReferralHero subscriber.

3. Exclusions and Referral Restrictions

a. Commission payments do not encompass additional charges such as extra subscriber fees, overage fees, or consulting fees incurred by the referred customer.

b. Referral partners are prohibited from referring themselves or the company or organization they represent as eligible referrals. Referrals must be external parties who are not directly affiliated with the referring partner.

4. Payment Schedule

a. Commission payments will be disbursed during the initial week of every month via PayPal to the email associated with your ReferralHero account.

5. Termination and Amendment

a. We reserve the right to modify, suspend, or terminate the commission program at any time, for any reason, without prior notice.

Limitations of liability

ReferralHero will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss
  • for any indirect, special or consequential loss
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if ReferralHero has been expressly advised of the potential loss


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit ReferralHero’s liability in respect of any:

  • death or personal injury caused by ReferralHero’s negligence
  • fraud or fraudulent misrepresentation on the part of ReferralHero
  • matter which it would be illegal or unlawful for ReferralHero to exclude or limit, or to attempt or purport to exclude or limit, its liability


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You agree that you will not bring any claim personally against ReferralHero’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect ReferralHero’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as ReferralHero.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify ReferralHero and undertake to keep ReferralHero indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by ReferralHero to a third party in settlement of a claim or dispute on the advice of ReferralHero’s legal advisers) incurred or suffered by ReferralHero arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to ReferralHero’s other rights under these terms and conditions, if you breach these terms and conditions in any way, ReferralHero may take such action as ReferralHero deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


ReferralHero may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


ReferralHero may transfer, sub-contract or otherwise deal with ReferralHero’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you and ReferralHero in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, USA, and are subject to the exclusive jurisdiction of the courts in Pennsylvania, USA.

Last Edited on 11-7-2023