Effective Date: November 7, 2023 (Last Updated: April 30, 2025)

1. Acceptance of Terms

Welcome to ReferralHero! These Terms of Service (“Terms” or “Agreement”) govern your access to and use of the ReferralHero website, services, software, and applications (collectively, the “Service”). By accessing or using the Service, you signify that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with these Terms or any part thereof, you must not access or use the Service.

2. Privacy Policy and Cookies

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and disclose information about you. The Service uses cookies; by using the Service and agreeing to these Terms, you consent to ReferralHero's use of cookies in accordance with our Privacy Policy.

3. Eligibility

You must be at least 18 years of age to use the Service. By accessing or using the Service and agreeing to these Terms, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement.

4. User Accounts

Access to certain features of the Service may require you to register for an account. If ReferralHero provides you with a user ID and password (or other credentials) to access restricted areas of the Service, you are solely responsible for maintaining the confidentiality of your credentials. You agree to notify ReferralHero immediately of any unauthorized use of your account. ReferralHero reserves the right to disable your user ID and password, or suspend or terminate your account, in its sole discretion without notice or explanation if you breach these Terms.

5. License to Use the Service

Subject to your compliance with these Terms, ReferralHero grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business purposes, as applicable based on your subscription plan.

6. Acceptable Use and Prohibited Conduct

You agree not to use the Service:

In any way that causes, or may cause, damage to the Service or impairs its availability or accessibility.
In any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
To copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
To conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction, and data harvesting) on or in relation to the Service without ReferralHero’s express written consent.
To transmit or send unsolicited commercial communications (“spam”).
For any purposes related to marketing, other than utilizing the intended functionality of the ReferralHero Service as subscribed, without ReferralHero’s express written consent.

7. User Content

Definition: "User Content" means any material (including, without limitation, text, images, audio material, video material, and audio-visual material, photos, style images) that you submit, upload, post, or otherwise transmit to the Service for any purpose.
Responsibility: You retain all rights in, and are solely responsible for, the User Content you post to the Service.
License Grant: You grant ReferralHero a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your User Content in any existing or future media solely for the purposes of operating, promoting, and improving the Service. You also grant ReferralHero the right to sub-license these rights for these purposes, and the right to bring an action for infringement of these rights.
Representations and Warranties: You represent and warrant that your User Content:
- Is not illegal or unlawful.
- Does not infringe any third party's legal rights (including intellectual property rights and privacy rights).
- Is not capable of giving rise to legal action against you, ReferralHero, or a third party under any applicable law.
- Is not, and has never been, the subject of any threatened or actual legal proceedings or similar complaint.
Monitoring and Removal: ReferralHero reserves the right, but not the obligation, to monitor, edit, or remove any User Content submitted to, stored on, or published via the Service in its sole discretion. ReferralHero does not undertake to monitor the submission or publication of all User Content.

8. Intellectual Property Rights

Unless otherwise stated, ReferralHero and/or its licensors own the intellectual property rights in the Service and material on the Service (excluding User Content) website. Subject to the license granted in Section 5, all these intellectual property rights are reserved. You must not:

republish material from this website (including republication on another website)
sell, rent or sub-license material from the website
show any material from the website in public
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
edit or otherwise modify any material on the website
redistribute material from this website (except for content specifically and expressly made available for redistribution)

9. Subscription, Fees, and Payments

Subscription Plans: We offer various different subscription plans for the Service. Your specific plan and its terms (“Subscription Term”) are selected during account registration or upgrade. Information about our plan can be found in the billing section of your account.
Fees: All fees quoted on our site are exclusive of VAT or any other taxes that may be applicable in Your jurisdiction.
Credit Card Authorization: Upon initiating a Subscription, you may be required to provide valid credit card information. To verify the validity of your card, we will run a temporary authorization. Any charge associated with this authorization will be dropped within approximately one (1) hour. By providing your payment information, you authorize ReferralHero to charge your chosen payment method for any applicable overage charges incurred during the trial and for the subsequent subscription fees if you do not cancel before the end of the Subscription Term.
Automatic Renewal: Unless you cancel your subscription before the end of your current Subscription Term (or any subsequent renewal term), your subscription will automatically renew for the same duration (e.g., monthly, quarterly, annually). You authorize ReferralHero to charge the applicable subscription fee using the payment method on file. This applies to all paid Subscription Plans.
SMS and MMS Automation Usage Charges: Any use of SMS automation features during the Subscription Term will be subject to the following pay-as-you-go charges: fifteen cents ($0.15) per successful verified phone number, fifteen one-thousandths of a dollar ($0.015) per SMS message sent, and five cents ($0.05) per MMS message sent. Charges for SMS and MMS usage will be billed weekly to the payment method on file.
Email Usage Limits and Overage Charges: The Subscription Plan includes a limit of one hundred thousand (100,000) emails per month. If your email volume exceeds this limit during any week of the Subscription Term, you will incur an overage charge of one dollar ($1.00) per one thousand (1,000) emails sent beyond the included limit. Overage charges for email usage will be billed weekly to the payment method on file.

10. Cancellation

You may cancel your subscription at any time through your ReferralHero admin panel or by sending an email to support@referralhero.com from the email address associated with the account owner. To avoid being charged for the next billing cycle, you must cancel before your current Subscription Term renews. Cancellation becomes effective at the end of the then-current billing cycle. No pro-rata refunds are provided for cancellations mid-cycle.

11. Refund Policy

General Policy: Fees paid for the Service are generally non-refundable.
Limited Exception: Refund requests submitted via email to support@referralhero.com from the registered account owner within three (3) calendar days of the initial purchase date may be considered and honored at the sole discretion of ReferralHero. Each request is evaluated individually. A decision to grant a refund in one instance does not obligate ReferralHero to grant refunds in subsequent instances.
No Partial Refunds: No partial refunds for unused services, credit refunds, or prorated billing for subscriptions canceled mid-cycle will be offered beyond the potential 3-day exception.
Chargebacks: Initiating a credit card chargeback or payment reversal may result in the immediate restriction or termination of your account.

12. Trial Subscriptions

During the Trial Period, you will be granted access to the features and functionalities as outlined in the trial offer, subject to the terms and limitations described herein.

Subscription Terms Applicable. Your use of the referral services during the Trial Period is subject to our Privacy Policy and the other provisions of these Terms of Service. These Terms include those appearing above in “9. Subscription, Fees, and Payments Subscription,” including terms concerning credit card authorization, email usage limits and overage charges, SMS and MMS automatic usage charges, automatic renewal and billing, changes and termination.
Data During Trial Period: We make no guarantees regarding the retention of any data or content created or uploaded during the Trial Period upon termination or conversion to a paid subscription, unless explicitly stated otherwise in the trial offer.
Limitations: ReferralHero may impose certain limitations on features, usage, or content during the Trial Period beyond those explicitly stated herein. These limitations will be disclosed in the trial offer. By proceeding with the Trial Subscription, you acknowledge that you have read and understood, and agree to these Trial Subscription Terms.

13. Referral Program

(If applicable, participation in the ReferralHero Affiliate/Referral Program is subject to these specific terms):

Commission Structure: A 10% commission is paid as the referred customer is billed. For monthly and quarterly subscriptions, commission is paid each billing cycle. For annual plans, the full commission is paid upfront when the customer is charged.
Cap: The maximum commission payable per referral is capped at $500 or for a duration of 12 months, whichever comes first.
Eligibility: To earn a commission, the referred customer must be an active and paying ReferralHero subscriber.
Exclusions: Commissions are calculated solely on the base subscription fee and do not include extra charges like subscriber fees, overage fees, or consulting fees paid by the referred customer.
Self-Referral Prohibited: Self-referrals, referrals of your company, or organization are prohibited. Referrals must be independent third parties.
Payment: Commissions are typically paid via PayPal to the email associated with your ReferralHero account during the first week of each month from commissions earned in the previous period(s).
Modification/Termination: ReferallHero reserves the right to modify, suspend, or terminate the referral program, its terms, or your participation in it at any time, for any reason, without prior notice.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED. REFERRALHERO MAKES NO REPRESENTATIONS OR WARRANTIES IN RELATION TO THE SERVICE OR THE INFORMATION AND MATERIALS PROVIDED. WITHOUT LIMITING THE FOREGOING, REFERRALHERO DOES NOT WARRANT THAT:

THE SERVICE WILL BE CONSTANTLY AVAILABLE, OR AVAILABLE AT ALL;
THE INFORMATION ON THE SERVICE IS COMPLETE, TRUE, ACCURATE, OR NON-MISLEADING; OR
EMAILS OR LEADS COLLECTED THROUGH THE SERVICE ARE FREE FROM FRAUDULENT ACTIVITY, SUCH AS AUTOMATED BOTS OR TEMPORARY EMAIL ADDRESSES.

NOTHING ON THE SERVICE CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

15. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REFERRALHERO WILL NOT BE LIABLE TO YOU (WHETHER UNDER CONTRACT LAW, TORT LAW, OR OTHERWISE) IN RELATION TO THE CONTENTS OF, USE OF, OR OTHERWISE IN CONNECTION WITH, THE SERVICE:

FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL LOSS; OR
FOR ANY BUSINESS LOSSES, LOSS OF REVENUE, INCOME, PROFITS, OR ANTICIPATED SAVINGS, LOSS OF CONTRACTS OR BUSINESS RELATIONSHIPS, LOSS OF REPUTATION OR GOODWILL, OR LOSS OR CORRUPTION OF INFORMATION OR DATA.

THESE LIMITATIONS OF LIABILITY APPLY EVEN IF REFERRALHERO HAS BEEN EXPRESSLY ADVISED OF THE POTENTIAL LOSS. TO THE EXTENT THAT THE SERVICE IS PROVIDED FREE OF CHARGE, REFERRALHERO WILL NOT BE LIABLE FOR ANY DIRECT LOSS.

16. Exceptions

Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, nor will it exclude or limit ReferralHero’s liability in respect of any:

DEATH OR PERSONAL INJURY CAUSED BY REFERRALHERO’S NEGLIGENCE
FRAUD OR FRAUDULENT MISREPRESENTATION ON THE PART OF REFERRALHERO
MATTER WHICH IT WOULD BE ILLEGAL OR UNLAWFUL FOR REFERRALHERO TO EXCLUDE OR LIMIT, OR TO ATTEMPT OR PURPORT TO EXCLUDE OR LIMIT, ITS LIABILITY

17. Reasonableness

By using the Service, you agree that the exclusions and limitations of liability set out in these Terms are reasonable.

18. Indemnification

You hereby agree to indemnify, defend, and hold harmless ReferralHero and its officers, directors, employees, pageants, subsidiaries, successors, assigns, and subcontractors from and against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by ReferralHero to a third party in settlement of a claim or dispute on the advice of ReferralHero’s legal advisers) incurred or suffered by ReferralHero arising out of any breach by you, your employees, or your agents, of any provision of these Term, or arising out of any claim that you have breached any provision of these Terms.

19. Breaches of These Terms

Without prejudice to ReferralHero’s other rights under these Terms, if you breach these Terms in any way, ReferralHero may take such action as ReferralHero deems appropriate to deal with the breach, including suspending your access to the Service, prohibiting you from accessing the Service, blocking computers using your IP address from accessing the Service, contacting your internet service provider to request that they block your access to the Service, and/or bringing legal proceedings against you.

20. Modifications to Terms

ReferralHero reserves the right to modify these Terms of Service at any time. Updated Terms will be effective upon their publication on this website. We encourage you to review these Terms periodically. Your continued use of the Service after any such modification constitutes your acceptance of the modified Terms.

21. Assignment

ReferralHero may transfer, sub-contract or otherwise deal with ReferralHero’s rights and/or obligations under these Terms without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms.

22. Severability

If any provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

23. Entire Agreement

These Terms, together with ReferralHero’s Privacy Policy, constitute the entire agreement between you and ReferralHero in relation to your use of the Service, and supersede all previous agreements in respect of your use of the Service.

24. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Pennsylvania, USA, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

Terms of Service